Gulvera — Shipping Policy
At Gulvera, we are committed to delivering your order safely and promptly to your doorstep. Please review our shipping details, transit timelines, and delivery procedures below.
Order Processing & Dispatch
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Standard Processing: Orders are processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays).
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Peak & Sale Periods: During new collection launches or promotional sales, processing may take 3 to 5 business days.
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Order Verification: Cash on Delivery (COD) and custom orders may require phone or WhatsApp verification prior to dispatch.
Delivery Timelines & Shipping Charges
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Standard Delivery: Delivered within 3 to 5 business days post-dispatch.
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Shipping Fees: Delivery charges are calculated at checkout based on package weight and destination location.
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Free Shipping: Promotional free shipping offers apply automatically at checkout when minimum order thresholds are met.
Order Tracking & Notifications
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Once your package is dispatched, you will receive a tracking link via email to monitor your shipment in real time.
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Courier updates will provide estimated delivery dates and dispatch status.
Delivery & Parcel Inspection
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Inspect Upon Delivery: Please examine the outer packaging upon delivery before accepting the parcel from the courier representative.
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Reporting Issues: If your package appears damaged, tampered with, or contains an incorrect item, please notify our customer care team within 48 hours with clear photos or unboxing videos.
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Exchange Returns: As stated in our Return & Exchange Policy, customers are responsible for return courier charges when sending back items for size exchanges.
Undelivered or Refused Packages
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Please ensure complete and accurate shipping addresses and contact details at checkout.
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If a package cannot be delivered due to an incorrect address, missing contact details, or repeated failed delivery attempts, any additional courier fees for re-shipment will be charged to the customer.